1-800-507-1622LongerDays.com is like a dream employee. We’re ready and waiting for the phone to ring or an email to arrive, but we only “clock in” when there is work to be done.
This means you get all of the benefits of a full time employee, without the drawbacks of having to pay for downtime when the phone doesn’t ring.
We assign a dedicated assistant who will be primarily responsible for answering your phone. Just like a traditional receptionist, your LongerDays virtual receptionist will gain a familiarity with your company’s products and the most common questions that callers ask.
Customers who frequently call your business will appreciate speaking with the same, friendly receptionist, instead of a random operator each time they call.
Here is a break down of what our service includes:
- A dedicated virtual receptionist.
- A back up receptionist in case your primary assistant is ever out of the office.
- A dedicated phone line in your area code.
- unlimited local and long distance
- A voicemail box specifically for your business that you can check at any time.
- A log of every call we answer. You can even watch us update the log in real time!
- Email monitoring.
- Additional Tasks? No problem, it’s included!
Our receptionist service isn’t right for everyone. Here are some things you should keep in mind when considering a LongerDays virtual receptionist:
- Our receptionist service costs a flat fee of $25 per month in addition to your normal plan. This fee covers the additional cost of a phone, and extra line.
- Our hours of operation are from 9:00am – 5:30pm est, Monday – Friday. At this time we do not offer extended hours for our West Coast customers.
- We strive to answer every inbound call, however sometimes a call will go to voicemail. We return missed calls within 60 minutes.
How do we compare to other receptionist services?
| Company | Hourly Rate |
Dedicated receptionist |
Outbound Calling? |
24/7 Service? |
|---|---|---|---|---|
| LongerDays | $37.50 | Yes | Yes | No |
| Davinci | $200 | No | Yes | No |
| Call Ruby | $131.40 | No | Yes | No |
| Main Virtual Office |
$89 | No | Yes | No |
* comparison of basic packages of the top 3 “virtual receptionist” companies on Google.
Frequently Asked Questions:
How is a receptionist service different from an answering service?
An answering service typically only accepts incoming calls. Our receptionist service will accept inbound calls, makes outbound calls, and will even take action to resolve the customer issue.
For example: If you sell widgets and one of your customers calls us with a question not answered on your website, we will call you, call the vendor, search Google, or take whatever action you would like us to in order to find an answer to the caller’s question.
Can you make cold calls?
No. We do not make unsolicited phone calls to private residences.
Can I choose between a male or female receptionist?
Yes.
February 7, 2012
I am a physician who occasionally requires pre-authorization for certain procedures. If trained, could you do this?
I also need occasional appointment scheduling using an online service. Can you do this for me?
I suppose its possible to call directly to give tasks. Is this right? Sometimes calling is quicker than email.
Is there an average waiting time for calls?
Thanks. Just browsing but looking to hire within the month.
February 7, 2012
Hello Dr. Boyle,
We have a talented team, and we can help with any task that you are willing to train us to do.
You will work with a single point of contact at LongerDays and you can call that person directly by extension. There is typically no waiting time to speak with your team lead.