Business Process Outsourcing (BPO):

A business owner should not do the same things over and over. Anything that is repeated can be documented and outsourced, freeing you to focus on other things.

The hesitance for most small business owners is giving up control — it can be scary to trust someone else to do something the way you would. When you do it, at least you know it was done right and you don't have to worry about it. Unfortunately, it eats away at your time — time that could be spent on high-leverage work that makes a difference.

If you are going to outsource a business process, you need to be sure it is going to be done right. We understand that. Further, you want someone who is going to take it seriously. We do. You want transparency and accountability. We have that.

At the core of BPO is adequate training and thorough documentation:

Training:

Any time spent training us on how to perform a task is not billed. You should not be hesitant to continue training until you are absolutely comfortable we are ready to take over the task.

Documentation:

Every process you outsource will be given its own "Page" in your Client Area. We will post a detailed outline of the process for you to review. You can edit and change it as needed. Once approved, we work from these instructions every time we perform the task.